Microphone problems

Fix a blocked, muted, or busy microphone in the browser, on a computer, or on a phone.

The app uses your microphone to hear you and the room. Find the message or problem you see below.

Microphone blocked in the browser

Chrome or Edge:

1. Click the lock icon at the left of the address bar.
2. Find “Microphone”.
3. Choose “Allow”.
4. Reload the page.

Safari:

1. Open Safari Settings.
2. Click “Websites”, then “Microphone”.
3. Allow app.interviewstorm.com.
4. Reload the page.

Firefox:

1. Click the site permissions icon in the address bar.
2. Allow the microphone.
3. Reload the page.

Microphone blocked on a phone

1. Open your phone’s Settings.
2. Find InterviewStorm, then Permissions.
3. Turn on Microphone.

Microphone blocked on macOS

1. Open System Settings.
2. Go to Privacy & Security, then Microphone.
3. Turn on InterviewStorm.
4. Restart the app.

Microphone not working

Check these things, then click “Retry”:

• The microphone is connected.
• It is not muted. Check the mute switch on your headset, too.
• No other app is using it.

Microphone in use by a call on the same device

Some devices let only one app use the microphone. This often happens on phones. Do one of these:

• End the call, or
• Take the call on another device.

You unplugged the microphone

If the microphone you chose is unplugged, the app moves to your default microphone (the one your device uses normally). Plug it back in, or keep using the default one.

The “Access” badge

An “Access” badge on the Helper screen means a sound source needs attention. Click it to see what is wrong.

Only want the interviewer’s voice?

Turn the microphone off in the app. The app then uses only device audio (the sound coming out of your computer). This works in the desktop app, and in the web app in Chrome or Edge.

Still not working?

See The app cannot hear the interviewer. Or contact support at support@interviewstorm.com or the contact page.