Sign-in problems

Fix the most common problems when you create an InterviewStorm account or sign in.

Find the message you see below.

User not found

There is no account with this email.

• Check the email for typing mistakes.
• Maybe you signed up with Google. Try “Continue with Google”.
• If you never signed up, create an account. See Create your account and sign in.

Incorrect password

1. Type the password again slowly.
2. If you still cannot sign in, use the forgot-password option.
3. Open the email and set a new password.

Did not get the email? Check your spam folder.

Email already registered

An account with this email already exists. Sign in instead of signing up. If you used Google before, click “Continue with Google”.

Password too weak

Your password must have at least 6 characters.

Too many attempts

You tried too many times. Wait a while, then try again. Or set a new password with the forgot-password option.

Could not reach the server

The app could not connect.

• Check your internet connection.
• Try again in a few minutes.

Account disabled

Your account was turned off. Contact support@interviewstorm.com for help.

Keychain save failed (Mac or iPhone)

Keychain is the place where Apple devices store your sign-in details.

1. Restart your device.
2. Try to sign in again.
3. If it still fails, uninstall the app and install it again.

Sign in with the same method each time

If you signed up with email, use “Continue with email”. If you signed up with Google, use “Continue with Google”. Using a different method can look like a different account.

Still stuck?

Email support@interviewstorm.com or use the contact page. Write from the email address of your account.