Transcription stopped or answers failed

Get the live text and the answers working again when they stop or fail.

Transcription is the live text of what is said. Answers come from that text. Here is what to do when one of them stops.

”Transcription Service Issue”

This means the internet connection or the transcription service (the service that turns speech into text) has a problem.

1. Check your internet connection.
2. Click “Retry”.
3. When it works again, you see “reconnected successfully”.

The app uses more than one transcription service. If one fails, it moves to the next one by itself. So short breaks often fix themselves.

Transcription stopped on a phone

Phones stop transcription when the app is in the background (not on screen). Keep InterviewStorm open on the screen.

Nothing is written at all

The app may not hear any sound. Look for the “Access” badge. Then see The app cannot hear the interviewer and Microphone problems.

Listening paused by itself

If nothing happens for a while, the app pauses and asks “Still there?”. Click “Continue”. See “Trial ended” and “Still there?” messages.

”Failed to answer the question, please try again”

1. Click “Assist” again.
2. If it fails again, check your internet.
3. Or type the question in the box and click “Assist”.

”No question was found to answer”

The app did not find a clear question. Type the question in the box, then click “Assist”.

Answers are slow

• Make “Conversation Memory” shorter, like 30 seconds.
• Use fewer screenshots.
• Turn off “Think”. It uses a slower AI.

See How questions are detected and answered.

”You have used up your AI allowance for now”

The app says to contact support to keep going. Email support@interviewstorm.com or use the contact page.

”Update Required” or “Update Available”

Install the update, then try again.

Still not working?

Close the session and start a new one. If the problem stays, use “Feedback” in the app. It sends an email to support with your device details.